Privacy Policy

Personal Data — any information relating to an identified or identifiable natural person (the “Data Subject”), such as name, contact details or any identifier.

Processing — any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, restriction, erasure or destruction.

Data Controller — the entity that determines the purposes and means of processing personal data; in this Policy, Levitation Ballet Center LLC.

Data Processor — any third party that processes personal data on behalf of the Data Controller.

Consent — a freely given, specific, informed and unambiguous indication of the Data Subject’s agreement to the processing of their personal data.

UAE Data Office — the competent federal authority supervising the application of the PDPL.

Depending on how you interact with us, we may collect:

• Identity and contact data: full name, phone number, email address;
• Booking and membership data: selected classes, membership package, attendance and payment status;
• Communications: messages you send us via forms, WhatsApp, email or phone;
• Technical and usage data: cookies, IP address and analytics data collected automatically when you use the website.

We do not intentionally collect sensitive personal data (such as data revealing race, religion, political opinions or health) unless it is strictly necessary, and only with your explicit consent or another lawful basis under the PDPL.

We process your personal data for the following purposes:

• to respond to your enquiries and booking requests, including trial-class bookings;
• to provide our services, manage your membership and process payments;
• to contact you about your classes, schedule changes and account;
• to send you information about offers, events and news, where you have consented;
• to improve our website, services and customer experience;
• to comply with our legal and regulatory obligations in the UAE.

We rely on the following lawful bases under the PDPL:

• your consent (for example, for marketing communications);
• the performance of a contract with you, or steps taken at your request before entering into a contract;
• compliance with a legal obligation to which we are subject;
• our legitimate interests, provided they do not override your rights and freedoms.

Where we rely on consent, it is freely given, specific, informed and unambiguous. Marketing consent is requested separately from the acceptance of our services or terms and is never pre-ticked.

You may withdraw your consent at any time by contacting us at customerservice.levita@gmail.com. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Our website uses cookies and similar technologies, including Google Tag Manager, Google Analytics and Meta Pixel, to operate the site, understand how it is used and measure our marketing.

Non-essential cookies are only placed with your consent. You can manage or disable cookies through your browser settings; some features of the site may not work without them.

We do not sell your personal data. We may share it with trusted service providers acting as Data Processors on our behalf, such as payment providers (including Tabby), booking and CRM systems, hosting and analytics providers, strictly for the purposes described in this Policy.

We may also disclose personal data where required by applicable UAE law, court order or a request from a competent authority.

Any information collected directly by third-party services (such as payment systems) is processed by them under their own privacy policies, for which we are not responsible.

Where we transfer personal data outside the UAE, we do so in accordance with the PDPL — to countries that provide an adequate level of protection, or subject to appropriate safeguards, or on the basis of your explicit consent or the performance of a contract with you.

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, to provide our services and to comply with our legal obligations. When no longer needed, personal data is securely deleted or anonymized.

We implement appropriate technical and organizational measures to protect personal data against unauthorized or unlawful access, loss, alteration, disclosure or destruction, in line with the PDPL.

Subject to the PDPL, you have the right to:

• access your personal data and obtain information about how it is processed;
• request correction of inaccurate or incomplete data;
• request erasure of your data in certain circumstances;
• restrict or object to the processing of your data;
• request the transfer of your data (data portability);
• withdraw your consent at any time;
• lodge a complaint with the UAE Data Office.

To exercise any of these rights, please contact us at customerservice.levita@gmail.com. We will respond in accordance with the timeframes set out in the PDPL.

In the event of a personal data breach that may affect your privacy or rights, we will take the necessary measures and notify the UAE Data Office and, where required, affected Data Subjects, in accordance with the PDPL.

Our services are intended for adults. We do not knowingly collect personal data of minors without the consent of a parent or legal guardian. If a minor attends our studios, their data is processed with such consent.

This Policy may be updated from time to time. The current version is always available on the Internet at https://balletstretchdubai.com. Material changes will be reflected in this document.

This Policy is governed by the laws of the United Arab Emirates, and any matter relating to it is subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.

For any questions about this Policy or to exercise your rights, contact the Data Controller: Levitation Ballet Center LLC — License No. 1069551. Studios: Dubai Marina, Al Habtoor Business Tower, office 401; Business Bay, Aspect Tower, office 1402. Email: customerservice.levita@gmail.com. Tel.: +971 56 557 7800.